If you wish to return a product, the following requirements must be met:
To initiate a return, download then complete the TGL RMA Form. Once the RMA form has been completed email it to warranty@thinkgreenLED.com . If accepted, we will issue an RMA # and you will have 30 days to return product.
The TGL Return Policy document and RMA forms are available for download below.
In order to make a warranty claim please retain the defective product and provide the original Invoice for inspection. A TGL Warranty Claim form will also need to be completed and emailed to warranty@thinkgreenLED.com . If approved based on TGL warranty terms & conditions will repair or replace the original product. This is a limited warranty which excludes field labor, freight costs, and lift charges related to the installation, repair or replacement of the Product.
|Exterior Lighting Fixtures / Lamps||5 Years|
|TGL High Bays||5 Years|
|TGL Phantom Series Architectural Fixtures||5 Years|
|TGL Premium LED Bulbs||5 Years|
|TGL Vintage LED Bulbs||5 Years|
|TGL High Performance T8/T5 LED Tubes||5 Years|